CAT BOARDING POLICIES

*IMPORTANT BOOKING INFORMATION DURING ONTARIO STAY AT HOME ORDER*

 

We have waived our cancellation policy and collection of deposits while Ontario is under a stay at home order.  Once Ontario enters Step 1 of the reopening plan (tentatively planned for June 14, 2021) the following policies will take effect:

  • Clients with services scheduled will be contacted to confirm service dates and collect deposits.

  • We will resume requiring 48-hour notice for cancellation of cat sitting services and a 7 day notice for boarding. 

  • Deposits are non-refundable if cancellations fall within this time period, UNLESS another emergency stay at home order is issued by the province of Ontario.

The suspension of in-person new client consultations will remain in effect until further notice.

More information about the Ontario Roadmap to Reopening can be found here.

 

The following policies apply to all cat boarding services:

  • Our insurance requires that all cats be up to date on age appropriate vaccinations (FVRCP & Rabies).  Proof of current immunization will be required (not required for cat day care).

  • Cats must be free of any parasites, ringworm, or other highly contagious conditions.

  • Clients are responsible for ensuring that cats come with a sufficient quantity of food for their stay.  If more food is required to be purchased, you will be responsible for reimbursement of the cost of food, plus travel time and expenses billed at $10 per 15 minutes.

  • The rate is based on the number of overnight stays booked for your cat(s).  We do not charge for partial days or apply hourly rates.

  •  We only board 1-2 clients at a time and boarding appointments are often booked months in advance.  You are responsible for payment of all nights scheduled.  Early returns will be invoiced at the full amount as we are unable to make up for lost revenue.

  • Pick up and drop off appointments are available between 6-9pm daily.  Effective immediately, early morning drop offs are no longer possible.  I have very little flexibility to be able to commit to being home at a certain times during the day outside of the standard pick up/drop off times.  Please take this into consideration when booking boarding dates.  

  • All cats must arrive in a carrier.

  • Clients understand that 24 hour supervision is not provided to cats being boarded.

  • Cats will not be allowed outdoors under any circumstances.