Last Updated: June 6, 2026

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Sarnia Cat Sitter ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and their personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request services, complete forms, create a client account, or communicate with us.

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Information we may collect includes:

• Name

• Address

• Email address

• Telephone number

• Pet names and information

• Travel dates and service requests

• Veterinary information

• Emergency contact information

• Home access instructions, including door codes or lockbox information

• Information relating to your pets' health, care routines, medications, and behaviour

 

For grooming and pet sitting clients, additional information may be collected through our client management systems to allow us to safely and effectively provide services.

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How We Use Your Information

We use personal information to:

• Respond to inquiries and service requests

• Schedule and provide pet care services

• Maintain client records

• Communicate about bookings and appointments

• Send invoices and process payments

• Provide client support

• Improve our website and services

• Comply with legal obligations

• Send newsletters, updates, or promotional communications where permitted by law

 

Client Portal and Service Management Systems

We use third-party platforms to manage bookings, client information, and pet care records, including Time To Pet and MoeGo.

Information stored within these systems may include client contact information, pet profiles, veterinary information, emergency contacts, home access instructions, and care notes necessary to provide services.

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These providers maintain their own privacy and security practices. We encourage users to review their respective privacy policies.

 

Payment Processing

Payments may be made by:

• Credit card through Square

• E-transfer

• Cash

 

Credit card payments are securely processed through Square. We do not store full credit card information on our website.

 

Email Communications

Clients and prospective clients may receive emails relating to bookings, services, invoices, account information, and other operational matters.

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Clients with an existing business relationship may also receive newsletters, updates, or promotional communications. Recipients may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

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Website Analytics and Cookies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.

 

We may use services including:

• Wix Analytics

• Google Analytics

• Facebook Pixel and related advertising tools

 

These services may collect information such as:

• IP address

• Device information

• Browser type

• Pages visited

• Time spent on the website

• Referral sources

 

This information is used to improve website performance, user experience, and marketing efforts.

Most web browsers allow users to control or disable cookies through their browser settings.

 

Pet Photos and Marketing

With client consent, we may use photographs of pets for educational, promotional, marketing, or social media purposes.

We do not publish identifying information such as:

• Client names

• Home addresses

• Contact information

• Travel dates

• Real-time service schedules

 

Clients may opt out of the use of pet photographs at any time by notifying us.

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Disclosure of Information

We do not sell, rent, or trade personal information.

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Information may be shared only when necessary to:

• Provide requested services

• Process payments

• Operate our business systems

• Comply with legal obligations

• Protect the safety of our staff, clients, pets, or the public

 

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

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While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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Retention of Information

We retain personal information only as long as necessary to provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.

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Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or incomplete.

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Requests may be submitted using the contact information below.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

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Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

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Sarnia Cat Sitter

Email: meow@sarniacatsitter.ca]

Website: www.sarniacatsitter.ca