CAT BOARDING POLICIES

*IMPORTANT BOOKING INFORMATION DURING COVID*

 

Since the beginning of the pandemic we have waived our cancellation policy and collection of deposits due to the uncertainty of the virus and travel restrictions/advisories put in place.  With the risks of the virus and possible complications related to travel now well known, we will no longer be waiving our cancellation policy.  Effective January 1, 2022 the following policies will be put into effect:

  • A 25% deposit is required for cat sitting and boarding services*

  • Deposits are refundable if provided with a 48-hour notice for cancellation of cat sitting services and a 7 day notice for boarding

  • Deposits are non-refundable once the service period begins.

  • Early returns will be charged full price for any remaining scheduled services.

*50% deposit for boarding periods of 30 days or longer

 

The following policies apply to all cat boarding services:

  • Our insurance requires that all cats be up to date on age appropriate vaccinations (FVRCP & Rabies).  Proof of current immunization will be required (not required for cat day care).

  • Cats must be free of any parasites, ringworm, or other highly contagious conditions.

  • Clients are responsible for ensuring that cats come with a sufficient quantity of food for their stay.  If more food is required to be purchased, you will be responsible for reimbursement of the cost of food, plus travel time and expenses billed at $10 per 15 minutes.

  • The rate is based on the number of overnight stays booked for your cat(s).  We do not charge for partial days or apply hourly rates.

  •  We only board 1-2 clients at a time and boarding appointments are often booked months in advance.  You are responsible for payment of all nights scheduled.  Early returns will be invoiced at the full amount as we are unable to make up for lost revenue.

  • Pick up and drop off appointments are available between 6-9pm daily.  Effective immediately, early morning drop offs are no longer possible.  I have very little flexibility to be able to commit to being home at a certain times during the day outside of the standard pick up/drop off times.  Please take this into consideration when booking boarding dates.  Pick up/drop off appointments accommodated outside of regular hours will be subject to a $10 additional fee.

  • All cats must arrive in a carrier.

  • Clients understand that 24 hour supervision is not provided to cats being boarded.

  • Cats will not be allowed outdoors under any circumstances.