CAT SITTING POLICIES

*IMPORTANT BOOKING INFORMATION DURING ONTARIO STAY AT HOME ORDER*

 

We have waived our cancellation policy and collection of deposits while Ontario is under a stay at home order.  Once Ontario enters Step 1 of the reopening plan (tentatively planned for June 14, 2021) the following policies will take effect:

  • Clients with services scheduled will be contacted to confirm service dates and collect deposits.

  • We will resume requiring 48-hour notice for cancellation of cat sitting services and a 7 day notice for boarding. 

  • Deposits are non-refundable if cancellations fall within this time period, UNLESS another emergency stay at home order is issued by the province of Ontario.

The suspension of in-person new client consultations will remain in effect until further notice.

More information about the Ontario Roadmap to Reopening can be found here.

 

The following policies apply to all cat sitting services:

  • Our insurance prohibits us from sharing cat sitting services.  We are unable to accepts requests for cat sitting if a friend or family member will also be accessing your home while you are away.

  • We do not accommodate every other day visits.  Cats must be visited at least every 24 hours while you are away

  • We cannot collect keys left with neighbours, family members or hidden on the property.  

  • We will not leave keys behind on the last visit.  Keys will remain in our possession until we confirm that you are back home.

  • Clients are responsible for contacting us immediately upon their return.  Visits will continue until we know you are back home and your cat(s) are being cared for.  Standard rates will apply. 

  • Extra trips made to pick up or drop off keys are subject to a $10 fee.

  • We are unable to guarantee which sitter will be visiting your cat.  Our schedules are constantly evolving and last minutes changes to the assigned sitter may be made without notice.  

  • New client consultations are done with the owner of the company or assigned delegate.  If you wish to meet the sitter caring for your cat prior to your departure, an appointment must be booked and a $20 fee will apply.

  • New clients must book for a minimum of three visits, otherwise a $20 consultation fee applies (payable prior to the meeting).

  • Once service commences, you will be charged for all visits scheduled during the service period.  Unless otherwise agreed upon, appointments cancelled due to early return will be still invoiced at the full amount.